Premier LITE Support
Sometimes you may need some extra support from Premier One, your LITE service includes help for
- Missing Emails
- Security Alerts
- Updating Microsoft Authenticator after getting a New Phone
- When planning to work while traveling outside of US
- New Hires
- Name Changes
- Terminations
- Access to Installers for Sentinel One and Blackpoint Snap for new company owned PCs
Place a ticket by email, phone, or submitting a ticket through our online forms.
Your guide to reaching the right help at the right time. Here's everything you need to know about contacting the Premier One support team.
Submit a Ticket
Email: help@premier-one.com
A ticket is automatically created from your message and assigned to a technician through the Premier One dispatch team. You'll be contacted promptly once it's assigned. Email is the preferred route for all standard requests.
Call During Business Hours
Phone: (785) 354-8233
Please reserve calls for outages and work stoppages only. Ticket boards are closely monitored, so phone should be used only when immediate intervention is needed.
After Hours Support
Phone: (785) 354-8233
Call and leave a voicemail describing your emergency. An on-call technician will be notified and follow up with you. Emails submitted after hours will be prioritized first thing the next business day. The helpdesk is not actively monitored overnight.
🕐 Support Hours
Monday – Friday
7:00 AM – 6:00 PM CST
📞 Phone (Urgent & After-Hours)
(785) 354-8233