Your First Sign-In Experience
When you attempt to access your work accounts after the change, you'll see a prompt similar to this one. Don't worry—this is expected! The screen will guide you through each step of setting up Microsoft Authenticator on your device.
The setup process is straightforward and designed to walk you through everything. If you haven't installed the Microsoft Authenticator app yet, start with the next section.
Step 1: Install Microsoft Authenticator
Download the App
Before you can complete the setup, you'll need the Microsoft Authenticator app on your smartphone. It's available for both iOS and Android devices at no cost.
- Visit your device's app store on your phone
- Search for "Microsoft Authenticator"
- Download and install the official app
- Open the app once to ensure it's ready
Watch our instructional video for detailed installation guidance.
Step 4: Verify the Connection
After scanning the QR code, your work account will appear in the Microsoft Authenticator app. You should see your email address listed. Press Next on your computer to continue the verification process.
Make sure the account displayed matches your work email address before proceeding to the next step.
Step 5: Complete Verification
Your phone will receive a push notification from Microsoft Authenticator. Open the notification and you'll see a two-digit number displayed on your computer screen. Enter this number into your phone to complete the verification.
Once verified, you're all set! You won't need to set up the app again. Future sign-ins will send push notifications directly to your phone—no need to open the app or retrieve codes manually.
